The Helix has a lot going for it. No installation is needed, so you can skip the hassle and expense of stair tracks. It’s ready to use right out of the box — just charge the battery, and you're set. Plus, it's much more affordable than traditional stairlifts.

One of its best features is that it’s the only "Car-To-Bed" solution on the market. It lets you transport the rider from the car straight to bed without unbuckling the safety belt. And it’s super portable, folding up to fit in most car trunks.

Most caregivers can operate the Helix on their own with a rider. However, for added safety, we recommend having two people—one handling the chair from the handlebars and another positioned below the rider.

Yes, the operator should be in good physical health and comfortable carrying weight up flights of stairs. A good measure of strength is whether the operator can support the weight of the rider while tilted back in a chair.

The Helix is specifically designed for curved staircases, making it an excellent choice for winding and other unique-shaped staircases. It also works well on pie-shaped stairs and 90-degree turns.

This stairlift works on a variety of floor types, including cement, wood, and iron stairs. It’s suitable for both indoor and outdoor use. It can also be used on carpeted stairs, but only if the carpet is fully attached to the stairs. It might slip under the tracks if it's a throw or a runner.

The chair’s powerful lithium-ion battery will last up to 3 years when used and properly maintained in a home or residential setting.

To get the most from your battery, ensure it doesn’t go too long on an empty charge. Ideally, the battery should be fully charged at least once a month every three months.

And yes, you can buy replacement batteries whenever you need them!

Absolutely! With our Buy Now, Pay Later option through Affirm, you can spread interest-free payments over 3, 6, or 12 months. For example, a $1,000 purchase would only be $83.33 per month for 12 months. The sign-up process is quick, and you'll get an instant decision without affecting your credit score.

For more information, please visit our flexible financing page.

No, we do not rent the chairs currently.

We offer a lifetime warranty on your stairlift’s welds for any manufacturing defects. We also provide a 6-month warranty on all other components, as well as an extended warranty. We're here to ensure your peace of mind with your purchase.

Yes, total money refund when you return the chair to us.

You may have to pay the return shipping, as we already pay the original shipping to you.

Please keep the original packaging materials throughout your trial period, as we cannot accept any return without it's original box and packaging protection.

Yes we do, please email or call us for more details.

Currently, we don't accept insurance, but we're working on it and hope to offer this option soon. We suggest you contact your insurance company, as some may offer reimbursement programs.

The stairlift has dimensions of 32” long, 20” wide, and 40” high when in use. When folded, it measures 13” long, 20” wide, and 40” high, making it easy to store. The handle can extend to a height of 63”, with the lower handle extending to 31” in length.

This makes it versatile and practical for most staircases.

Yes! All of our products, including this chair, come fully assembled and ready to use right out of the box.

20" - For easy transitioning from an average chair.

In the United States, the Helix usually arrives within 2 to 5 business days with expedited shipping available. If you’re outside the U.S., just reach out to us, and we’ll give you an accurate estimate for your location.