Our Policy: At a Glance
| Return Window | Eligible Products | Restocking Fee | Condition & Packaging | Who Pays Shipping? |
|---|---|---|---|---|
| Day 1 – 7 | New Stairlifts | None | New condition; original box & all accessories | Buyer - Optional Prepaid Label Available |
| Day 8 – 30 | New Stairlifts | 15% | New condition; original box & all accessories | Buyer - Optional Prepaid Label Available |
| Within 30 Days | Accessories & Parts | 15% | New, unused condition; original packaging | Buyer - Optional Prepaid Label Available |
| FINAL SALE | Scratch & Dent / Refurbished Products | N/A | Final sale; nonreturnable and nonrefundable | N/A |
Try It, Love It, Or Return It
At Mobile Stairlift, we stand behind our products - and beside our customers.
That’s why every new powered stairlift comes with a 30-Day Return Policy, including a 7-Day Money Back Guarantee to help you try it with peace of mind.
We know this is a big decision. If it’s not the right fit, we’ll help make it right.
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7-Day Money Back Guarantee
Try your Mobile Stairlift at home. If it isn't the right fit, return it within the first 7 days with no restocking fee. Return shipping and applicable repackaging fees may apply.
If you decide your eligible stairlift isn't right for you within 7 days of delivery, you may return it for a refund with no restocking fee, provided the return requirements below are met.
What's required:
• The stairlift must be in new condition
No visible damage or excessive wear. All accessories, manuals, and components must be included.• The stairlift must be returned in its original packaging. Returns received without the original packaging will incur a 10% repackaging fee.
• The return must be shipped out by Day 8. Transit time does not count toward the 7 day return period.
• Return shipping is the buyer's responsibility. An optional prepaid return label is available upon request for a fee.
This guarantee applies to new stairlifts only. Final Sale items, including Scratch & Dent and refurbished products, are not eligible for returns, refunds, or exchanges.
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Returns from Day 8 to Day 30
Need more time to decide? We’ve still got you covered.
You may return your stairlift between Day 8 and Day 30 from the date of delivery.
What’s required:
- A 15% restocking fee applies
- Unit must be in new condition
- Original packaging is required. Returns received without original packaging will incur a 10% fee to cover repackaging costs.
- Return shipping is the buyer’s responsibility
(Optional prepaid return label available upon request for a fee)
Return Process Overview
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2. Approval
Our team emails your Return Authorization (RA) number and packing instructions.
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3. Pack Safely
Box the lift in its original packaging and send it with any trackable carrier, or ask us to arrange pickup.
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4. Refund
Refund is processed in 3-5 days after inspection and confirmation of condition.
Customer Voices
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Lisa M., Tampa FL
“I dreaded returning medical equipment, but Mobile Stairlift made it painless. One quick chat, a prepaid label, and my refund arrived within four days!”
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James R., Portland OR
“Their U.S. support team answered in under a minute and walked me through the whole process. Best return experience I’ve had.”
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Ariana G., Chicago IL
“Packing tips were crystal‑clear, and the tracking link let me follow the lift every mile back. Refund hit my card exactly when they said it would.”
