Our Policy: At a Glance
| Return Window | Eligible Products | Restocking Fee | Condition & Packaging | Who Pays Shipping? |
|---|---|---|---|---|
| Day 1 – 7 | New Stairlifts | None | New condition; original box & all accessories | Buyer - Optional Prepaid Label Available |
| Day 8 – 30 | New Stairlifts | 15 % | New condition; original box & all accessories | Buyer - Optional Prepaid Label Available |
Try It, Love It, Or Return It
At Mobile Stairlift, we stand behind our products - and beside our customers.
That’s why every new powered stairlift comes with a 30-Day Return Policy, including a 7-Day Money Back Guarantee to help you try it with peace of mind.
We know this is a big decision. If it’s not the right fit, we’ll help make it right.
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7-Day Money Back Guarantee
Try your Mobile Stairlift risk-free.
If you decide your stairlift isn’t right for you within 7 days of delivery, you can return it for a full refund — no restocking fee, no hassle.
What’s required:
- Stairlift must be in new condition
(No visible damage or excessive wear; includes all accessories, manuals, and components) - Must be returned in the original packaging
- Return must be shipped out by Day 8 (transit time does not count)
- Return Shipping is the buyer’s responsibility
(Optional prepaid return label available upon request for a fee)
- Stairlift must be in new condition
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Returns from Day 8 to Day 30
Need more time to decide? We’ve still got you covered.
You may return your stairlift between Day 8 and Day 30 from the date of delivery.
What’s required:
- A 15% restocking fee applies
- Unit must be in new condition
- Original packaging is required
- Return shipping is the buyer’s responsibility
(Optional prepaid return label available upon request for a fee)
Return Process Overview
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2. Approval
Our team emails your Return Authorization (RA) number and packing instructions.
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3. Pack Safely
Box the lift in its original packaging and send it with any trackable carrier, or ask us to arrange pickup.
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4. Refund
Refund is processed in 3-5 days after inspection and confirmation of condition.
Customer Voices
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Lisa M., Tampa FL
“I dreaded returning medical equipment, but Mobile Stairlift made it painless. One quick chat, a prepaid label, and my refund arrived within four days!”
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James R., Portland OR
“Their U.S. support team answered in under a minute and walked me through the whole process. Best return experience I’ve had.”
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Ariana G., Chicago IL
“Packing tips were crystal‑clear, and the tracking link let me follow the lift every mile back. Refund hit my card exactly when they said it would.”
